Title: Applying Six Sigma for Process Excellence
Singapore (July 28-30, 2008)
Course Cost
US$1,931
Apply Online |
Course Focus:
The term Six Sigma is a fact-based and data-driven philosophy of
quality improvement which has been found to be highly effective for
process improvement in a large number of companies across many
industries. Lean Production is “a socio-technical production system
whose main objective is to eliminate waste by concurrently reducing
or minimizing supplier, customer, and internal variability.” While
originally developed by Toyota for automobile manufacturing, the
concepts and tools of Lean Production is now widely used in both
manufacturing and service sector organizations for process
improvement. During this course, the participants will get a
background of the Lean Six Sigma approach (combination of Six Sigma
and Lean Production) within the context of hospitality businesses.
The format of the course involves case studies, readings,
class-discussion, and a series of hands-on exercises and
demonstrations. We will discuss many different applications and
potential benefits of Lean Six Sigma for process excellent for
hotels and restaurants. |
Key Benefits:
This course is to provide the participants with the background of a
highly effective approach for process excellence in the hospitality
industry. The participants will learn many hands on techniques that
can be directly applied to their operations. |
Topics Include:
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Understand the five laws of lean six sigma
(market; flexibility; focus; velocity; and complexity and cost).
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Discuss how lean thinking can be effectively
applied to hospitality businesses.
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Learn lean principles (e.g. Kaizen, Pull
production; Takt time, JIT) for waste elimination and
productivity enhancement.
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Learn the most effective Six Sigma and quality
improvement techniques such as statistical process control,
Melcolm Baldrige Framework, ISO 9000, ISO14000, and teachings of
quality gurus.
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Faculty
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Rohit Verma, Ph.D., Associate Professor:
Singapore, (July 28 - 30, 2008)
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Level
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View Course Schedules by Location
PDP Schedule for Singapore
July 2008
PDP Schedule for Singapore
January 2009
PDP Schedule for Brussels, Belgium*
PDP Schedule for Ithaca, New York*
*You will be re-directed to the School
of Hotel Administration website of Cornell
University |
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