The Programs

Title: Managing Transformational and Transactional Human-Resource (HR) in the Hotel Industry: Tensions and Trade-Offs

Course Focus:

This module provides an opportunity to review existing HR strategies and develop new HR strategies to achieve better organizational performance in an increasingly competitive, challenging, and complex environment. Using the transformational-transactional HR framework as a starting point, participants will develop critical strategic leadership capabilities such as matrix thinking and polarity management in dealing with the tensions and trade-offs that lie at the core of hospitality HR. HR must deliver engaged employees and administrative efficiency to the organization, and at the same time, HR must also develop improved capabilities for strategic execution and rapid organizational change. How will these new capabilities be acquired and developed? What's the best path to go from where HR is to where HR needs to be?

Key Benefits:

This module offers key HR insights and perspectives, as well as critical strategic thinking skills for beginning or experienced HR executives and managers in the hospitality industry.

Topics Include:

• Hospitality Human-Resource: Bridging the Transformational-Transactional HR Divide

• Hospitality Human-Resource Value Proposition: Bridging the Present-Future Gap

• Building the New Hospitality HR Architecture & Capabilities

• Strategic Leadership Skills for Hospitality HR: Matrix Thinking & Polarity Management

Faculty

• Tan Joo Seng, Associate Professor, Singapore, (July27-29, 2009)

Level

View Course Schedules by Location

PDP Schedule for Singapore July 2009

PDP Schedule for Brussels, Belgium*

PDP Schedule for Ithaca, New York*

*You will be re-directed to the School of Hotel Administration website of Cornell University