Title: Operations Management for the Hospitality Industry *
Singapore (January 8 - 10, 2009)
Course Cost
US$2,500
Apply online
Ithaca, New York, U.S.A. (June 25 - 27, 2009) - Course Cost
US$1,895
Apply online*
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Course Focus:
This course is designed to provide participants with
an overview of concepts in the discipline of Operations Management
that specifically relate to “managing operations,” and show how
those concepts can be used to make their businesses more profitable.
The course consists of lectures and in-class discussion of readings,
exercises and the participants’ experiences with similar real-world
problems. It is designed primarily for those with decision-making
responsibility in the hospitality industry, who want an overview of
a how to make a system (a collection of employees, customers,
equipment and technology) work better. While a quantitative
background is helpful, a more important requirement is an ability to
think logically. |
Key Benefits:
Introduce you to the key concepts in Operations
Management, and illustrate how these concepts can be used to improve
profitability. Develop your conceptual and, to a lesser extent, your
quantitative skills for dealing with the key issues in the
management of hospitality operations. |
Topics Include:
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Bottlenecks—identifying where they are and
where they should be
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Managing bottleneck operations—the key to a
profitable business
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Performing quick-and-dirty capacity analyses
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Calculating operations capabilities
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Calculating the cost of having customers wait
for service
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Predicting and managing waiting lines
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The effect of variability on operations and
how it can be reduced
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Designing quality into a service system
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Lean services
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Faculty
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Gary M. Thompson, Ph.D., Professor: Singapore,
(January 8 - 10, 2009)
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Gary M. Thompson, Ph.D., Professor: Ithaca, New
York, U.S.A., (June 25 - 27, 2009)
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Level
* Intermediary ExcelŽ skills are a requirement for this
course. |
View Course Schedules by Location
PDP Schedule for Singapore
January 2009
PDP Schedule for Singapore
July 2009
PDP Schedule for Brussels, Belgium*
PDP Schedule for Ithaca, New York*
*You will be re-directed to the School
of Hotel Administration website of Cornell
University |
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View All Singapore Courses (Alpha Order) |
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