Alex M. Susskind is an associate
professor at the School of Hotel
Administration and a member of the
Graduate Field of Communication at
Cornell University. He earned his PhD in
communication from Michigan State
University with cognates in
organizational communication and
organizational behavior where he also
earned his MBA with a concentration in
personnel and human relations.
Susskind's research is based primarily
in organizational communication and
organizational behavior. He is currently
researching: (a) the influence of
customer-service provider interaction as
it relates to organizational
effectiveness and efficiency from the
perspective of guests, employees and
managers; and (b) the influence of
communication relationships upon
individuals’ work-related attitudes and
perceptions surrounding organizational
events and processes such as teamwork
and downsizing.
